Mark Cuban is a lifelong entrepreneur that I admire.  He is a CEO who is clued in.  He gets it.  He's street savvy by keeping his ear close to the ground.  He forces himself to stay on his toes.

In this blog entry, he talks about how he'll go to the $10 seats to watch the Mavs, and stand in line to get a beer and nachos like everyone else.  No entourage, no special treatment, no assistant.  He wants to experience what his customers experience.  If he's not a customer of his own product, he is not fit to run the company. 

I'm slowly getting my technophobic small group on board.  I hope to eliminate the masses of emails that get sent back and forth in our small group... everything from schedule changes, to homework assignments, to social events, to book recommendations all get traded through mass email threads now.  Bulletins, blogs, and calendars should eliminate this.  It may seem nuanced and unnecessary, but I think there's a big difference between getting a message in an email and getting a notification about a message in an email.

Eventually of course, we'll need to get our whole church on it.  If we can't, then we're not fit to run this company...

Mark Cuban throws in some quotes that he reminds himself every once in a while:

• Treat your customers like they own you. Because they do.
• You have to re-earn your customers business every day
• When asked what Yahoo stood for, some folks there responded "You Always Have Other Options". 

Some thoughts on this subject from Andrew Chen...