I've once again emailed church support saying that noticeable activity had diminished from not having an instant chat system in place..  Basically, what I told them is people get on, but can do nothing more than see who's online - to further frustrate that situation when you do 'send messages' sooner or later you get security coded on each message, and no one wants to go through that!

So, we'll see what happens on this matter - awaiting their response..

I'm placing an open post to this so that hopefully other churches will see it and act on it too -- even the upgraded versions don't have chat!  Not that you should have to pay for it.